Requirements / Skills:

  • Must have excellent Interpersonal, communication and business copy writing skills.
  • Be a team player, but also be able to work independently.
  • You must be willing to learn, adapt to a strenuous environment and grow.
  • You must be able to work and thrive under pressure.
  • Must be able to pay attention to detail and be accurate as that will help you complete your workload faster and more efficiently.
  • You must have good problem-solving skills and be able to adapt to change.
  • You must have good analytical skills so you can navigate excel spreadsheet as well as numerical data.
  • Excellent computer literacy skills, with the ability to learn new software and new processes.
  • Experience in a customer service, reporting and office administration environment
  • Experience in working on Shopify and Wix will be an advantage.
  • Must have worked with courier companies and understand last mile delivery.
  • Communicate with customers regarding planned delivery times and any delays timeously and regularly
  • Customer queries appropriately resolved and/or passed on to relevant management through daily reports, stock dispatch reports and other important reports within the incumbent’s role.
  • Submit orders to production. Prepare and ship out ready orders timeously.
  • Keep records and manifests for all national and international shipments.
  • Update and maintain the courier manifest and other applicable sheets relating to your department.
  • Maintain a good relationship with courier stakeholders and service providers.
  • Liaise with courier companies regarding shipments, returns, price, and process changes.
  • Report on the courier department monthly through qualitative and quantitative reporting.
  • Collect information from the various departments and compile a report on overall organisation performance.
  • Record data in all forms for customer returns, supplier returns, courier claims, and parcels.
  • Constant awareness of changing conditions and circumstances to maintain service levels
  • Research trends on e-commerce sales and logistics best practice and processes
  • Answering all e-mail and Asana queries.
  • Sourcing quotes and compiling invoices for D2C and B2B clients on Xero accounting software
  • Office administration and performing ad-hoc duties required by superiors.
  • Maintain and update systems as required..

Qualifications & experience required:

  • Matric / Grade 12 School Certificate (minimum).
  • A tertiary qualification that includes the following subjects: logistics, marketing, e-commerce
  • 2+ Years of sales, office administration and customer service experience.
  • 2+ Years of e-commerce experience (Advantageous)
  • Code 8 – 10 Drivers licence an advantage 


Start Date: 01 February 2023

Location: Midrand, JHB